Returns and Refund Policy

We accept return requests within 14 calendar days after you receive your item.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, undamaged, and in its original packaging where applicable. You may also need to provide your order number or other proof of purchase.

How to request a return

To start a return, please contact us at gemalune@hotmail.com before sending the item back.

Please include your order number, the item you wish to return, and the reason for the return.

Approved returns should be sent to:

Room 306, No. 1188 Nanxi East Road, Nanhu District, Jiaxing, Zhejiang, China

Items sent back without first requesting a return may not be accepted.

Return shipping costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If we sent the wrong item or your item arrived defective or damaged, please contact us before returning it. We will provide return instructions and assist with the resolution.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or incorrect.

Please provide your order number and clear photographs of the item and packaging so that we can evaluate the issue.

Non-returnable items

We may not accept returns for:

• Personalized or custom-made items

• Items marked as final sale

• Gift cards, if applicable

• Items that have been worn, used, damaged, altered, or returned without the original packaging

• Hygiene-sensitive items, where applicable and permitted by law

If you have questions about whether a particular item can be returned, please contact us at gemalune@hotmail.com before placing your order.

Exchanges

If you would like a different item, the fastest option is usually to return the original item and place a separate order after your return has been approved.

European Union consumer rights

For customers in the European Union, mandatory consumer rights, including any applicable 14-day cooling-off or withdrawal rights, remain unaffected by this policy.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund within 15 business days after approval, please contact us at gemalune@hotmail.com.

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.